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INFORMATION ON RETURNS AND REFUNDS

Returned for afterthought

Our return policy is valid for 14 days from receipt.
If more than 14 days have passed since receipt, unfortunately we cannot offer you a refund or replacement of the item purchased with another item.
In order to access the return procedure, your item must be:

  • unused and in the same condition in which you received it
  • with the original packaging perfectly intact.

To complete your return, we require a receipt or proof of purchase.
Any item not in its original condition, damaged or returned more than 14 days after delivery will not be refunded.

Only regular priced items can be refunded, unfortunately promotional items cannot be refunded.

Shipping costs are not subject to reimbursement, for products or orders with FREE shipping, in case of return, the outbound shipping costs expected for a will be deducted order without free shipping and which will be indicated by Vendiloshop operators.

Refunds

Once we have received and inspected your return, we will send you an email informing you that we have received the returned item.

We will also inform you of the acceptance or rejection of the refund request and, if successful, we will agree on the refund procedures.

Substitutions

  1. We only replace items if they are defective at our expense;
  2. We replace the items in case of change of mind, at the expense of the customer;
  3. We replace items damaged during transport, if the customer has chosen to insure the package at the time of the order and withdrawn with reserve.

For the replacement with the same item, please send us an email to [email protected]

After our confirmation, you can send the article to be replaced to:

MAG s.r.l
Via Vivare 119 - 47842 -San Giovanni in Marignano
Capital: € 34.000,00 - VAT number 10140500967
Tel. +39 0541/179 99 85

The shipping costs for returning the item are charged to the buyer in the cases provided for above.
The original shipping costs are non-refundable.
In case of loss or non-delivery of the returned item by the courier, we will not refund if the customer has not chosen to insure the shipment during the order confirmation.

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